Privacy Policy

Last updated: July 16, 2025

Welcome to Cavaelle. In this privacy policy, we explain how we collect, use, store, and potentially share personal data when you visit our website, make a purchase, or otherwise use our services.

By "you," we mean visitors, customers, or other individuals whose personal data Cavaelle processes.

We recommend that you read this privacy policy carefully.

Possible changes to this privacy policy

Cavaelle reserves the right to update this privacy policy, for example, in the event of legal changes or changes to our services. The latest version is always available on our website. The date of the last change is indicated above.

What personal data do we collect – and why?

The information we collect depends on how you interact with Cavaelle. This data is processed only for legitimate purposes, such as customer service, order processing, legal obligations, or improving our webshop.

1. Data you provide yourself:

  • Full name
  • Email address and phone number
  • Billing and shipping address
  • Payment information (e.g., payment confirmation)
  • Account data (username, password)
  • Information you provide to us through contact forms or support inquiries

2. Data that is automatically collected when using our website:

  • IP address and device type
  • Browser data (e.g., type and version)
  • Page views, click behavior, and navigation data
  • Cookies and similar tracking technologies (see also our Cookie Policy)

Purpose of processing

We use your data for the following purposes, among others:

  • Processing and delivery of orders
  • Customer service and communication
  • Creation and management of your Cavaelle account
  • Analysis of website traffic and user behavior (to optimize our online store)
  • Legal obligations (e.g., accounting and fraud prevention)

Legal basis

The processing of personal data is based on applicable legal regulations, including:

  • Your consent (e.g. when signing up for newsletters or – where necessary – for certain cookies)
  • Fulfillment of a contract (e.g., processing your order)
  • Legal obligations
  • Legitimate interest (e.g. improving our website, IT security, or preventing abuse)

For Switzerland, the nFADP (revDSG) applies. Where applicable, the DSGVO (e.g. for customers in the EU) or the UK GDPR (e.g. for customers in the United Kingdom) also applies.

Storage

We do not store your data longer than necessary for the purposes for which it was collected, unless there is a legal retention obligation (e.g. due to tax or accounting regulations).

Sharing

Cavaelle does not sell or rent personal data to third parties. In some cases, we share data with external parties as necessary to provide our services, for example:

  • Payment service providers (e.g. Stripe or PayPal)
  • Logistics partners (for shipping orders)
  • IT service providers (for hosting and system administration)
  • Analytics services (such as Google Analytics, see Cookie Policy – as long as you have consented)

We ensure appropriate security measures and conclude – where necessary – corresponding agreements for data processing as well as suitable transmission mechanisms.

Your rights

As a user, you have – depending on the applicable law (revDSG/DSGVO/UK GDPR) – the following rights:

  • Right to access/information
  • Right to rectification
  • Right to deletion (where applicable)
  • Right to restriction of processing (where applicable)
  • Right to object (especially against direct marketing, where applicable)
  • Right to data portability (where applicable)
  • Right to withdraw consent at any time

3. Data from external parties

In addition to the information you provide us or that is automatically collected through your use of our website, Cavaelle may also receive personal data from external parties. This helps us improve our service and process orders.

Examples of data from third parties:

  • Payment service provider: e.g. information about your payment method and payment status
  • Technical service providers: e.g., hosting providers, email services, or analytics tools
  • Platform provider: e.g., Shopify, the e-commerce platform on which our webshop operates

These third parties process your data on their own responsibility or as processors and only provide as much information to Cavaelle as necessary to enable your order or interaction with our webshop.

What do we use your personal data for?

Cavaelle uses your data only for specific, legitimate purposes, including:

  • Processing and shipping of orders
  • Creation and management of customer accounts
  • Shipping of order confirmations, status updates, and other transaction notifications
  • Improving your shopping experience and the functionality of our webshop
  • Sending promotional emails or newsletters (only with your consent)
  • Analysis of usage statistics (as far as you have consented, see Cookie Policy)
  • Detection, prevention, and investigation of fraud, abuse, or other security risks

Your data will not be used for other purposes unless you explicitly consent or this is required by law.

Use of Cookies

Our website uses cookies to function properly, store user preferences, and – as far as you have consented – gain insights into the use of our webshop. You can find more about this in our Cookie Policy.

We use cookies, among other things, through the platform Shopify. An overview of the cookies used and their functions can be found here:

Shopify Cookie Policy

Manage Cookie Settings

You can manage or block the use of cookies at any time through the cookie settings on our website or through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website.

Security and retention period

Cavaelle takes appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can guarantee 100 percent security.

Your data will only be stored as long as necessary for the purpose or as required by law (e.g., for tax or accounting purposes).

International data transfer

In some cases, your data may be stored or processed outside of Switzerland, the European Economic Area (EEA), or the United Kingdom. In this case, we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs) of the European Commission and/or equivalent Swiss mechanisms
  • UK International Data Transfer Agreement (IDTA) or UK Addendum (as applicable)
  • Transfers based on a Adequacy Decision (e.g., EU-U.S. Data Privacy Framework, as applicable)

Questions or complaints?

Do you have questions about this privacy policy or how Cavaelle handles your personal data? Then simply contact us at:

info@cavaelle.com

Are you dissatisfied with the handling of your data or the processing of a request? Then you can contact the responsible supervisory authority:

Federal Data Protection and Information Commissioner (EDÖB)

Website: www.edoeb.admin.ch

For the United Kingdom: Information Commissioner’s Office (ICO) – Website: ico.org.uk

Contact

Do you have questions or just want to talk to us? Feel free to contact us at:

Email: info@cavaelle.com
Phone number:+41755733379
Contact page: Contact page

We strive to respond within 24 hours during our opening hours.

Company name: Cavaelle

Lower address: Mitchel Brama
Address: Albert Cuypstraat 5
Postal code: 7574 VC
City: Oldenzaal
Country code: NL
Kvk: 82909210

Customer service opening hours

Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Zurich)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Zurich)