General Terms and Conditions
1. Introduction
These terms and conditions apply to any use of the Cavaelle website.and for all orders placed through our online shop.
1.2 The meaning of the terms used in these terms can be found in Article 23 ("Definitions").
2. Acceptance of the terms
When you use our website or place an order with Cavaelle, you are stating:
- (a) that you are a natural person at least 18 years old;
- (b) that you are legally capable of entering into a binding contract; and
- (c) that there are no legal or contractual barriers preventing you from entering into a contract with us.
Cavaelle reserves the right to ask you for written confirmation that you are indeed authorized to accept these terms.
2.3 You also guarantee that:
- (a) you have not been convicted of offenses related to computer misuse or online activities; and
- (b) you have not previously been excluded from using our services or accessing our web shop.
Cavaelle has the right to restrict or deny your access to (parts of) the website if necessary to protect our services, other customers, or due to legal obligations.
By placing an order with Cavaelle, you confirm that:
- (a) you have read and understood these General Terms and Conditions in full and agree to them;
- (b) your order is solely subject to these terms;
- (c) no other agreements outside of these terms apply; and
- (d) you will comply with all obligations under these terms.
2.6 If you do not agree to these terms, we ask you not to use our website and not to place any orders.
2.7 To use certain features on the website or to complete a purchase, you may need to explicitly agree to these terms first.
2.8 By using our website or placing an order:
- (a) you also agree to our privacy policy; and
- (b) you accept our policies for the responsible use of our services (see Article 12).
2.9 We recommend that you save or print a copy of these terms for your records.
2.10 If you do not agree with these terms (or any part of them), we advise you not to contact us or use our services.
3. Use for personal purposes
You declare that you primarily use the Cavaelle webshop for private purposes. This means:
- you purchase products as a private consumer and not for resale;
- you do not resell the purchased products and do not use them for commercial purposes.
Prices and Additional Costs
All prices on the Cavaelle website include the applicable taxes (e.g., value-added tax, if applicable) and other applicable taxes. Shipping costs are included in the price unless otherwise stated on the product page or at checkout.
Please note: If you order from outside the respective delivery country or if a shipment is delivered across borders, additional costs may apply upon import. These include customs duties, import taxes, or local charges of the destination country. These costs are not included in the product price or shipping costs and are fully borne by the customer.
We recommend that you contact our customer service or local authorities in advance regarding any potential import costs.
Cavaelle strives to provide accurate and up-to-date information on the website, including product prices and descriptions. If an error occurs in a listed price, we will contact you as soon as possible. You will then have the option:
- to confirm your order at the correct price; or
- to cancel the order free of charge.
In the case of an obvious pricing error, we are not obligated to deliver the product at the incorrect price, even if you have already received an order confirmation.
Cavaelle reserves the right to adjust prices at any time. These changes do not affect already confirmed orders for which you have already received an order confirmation.
Order and Confirmation
After you place an order on the Cavaelle website, it will be processed subject to product availability. If the item is in stock, you will receive an order confirmation from us via email.
A binding purchase contract is only established upon receipt of this order confirmation – and applies exclusively to the products explicitly mentioned therein.
If you have ordered multiple items, they may be shipped in different packages. You will be informed separately about this.
Cavaelle reserves the right to remove or change products from the range at any time without prior notice.
Furthermore, we reserve the right to reject or cancel an order in whole or in part, even after you have received an order confirmation. This may occur due to technical errors, incorrect pricing, or suspicion of fraud, among other reasons.
If we need to cancel your order after your payment, you will of course receive a full refund as quickly as possible via the original payment method.
6. Payment
Payments on Cavaelle can be made using the payment methods available on the website, such as credit card, Apple Pay, Google Pay, or other secure payment solutions. All payments are processed through recognized and secure payment providers.
Cavaelle is not liable for the fraudulent or unauthorized use of your payment method by third parties. Even in the case of loss or theft of your card or account details, we cannot assume liability.
If chargebacks or refund claims are made abusively, fraudulently, or without basis, we reserve the right to take appropriate measures (e.g., providing evidence to payment service providers or legal action). Statutory rights of consumers remain unaffected.
7. Delivery
Cavaelle does everything to deliver your order to the delivery address you provided during the ordering process.
When you complete your order, we will show you an estimated delivery date so you know when to expect your order. However, this is only an indication and not a guaranteed delivery timeframe.
If delivery to the specified address is not possible (e.g., due to delivery area restrictions), we will contact you as soon as possible. In this case, the order will be canceled, and you will receive a full refund via the original payment method.
The risk of loss or damage to the goods passes to you only when you (or a person designated by you) have the goods in physical possession. If you explicitly designate a drop-off location ("Safe Place") or delivery to another person, the risk may pass to you upon delivery to that location or person.
Contact
Do you have questions about these terms, your order, or our webshop? Then just send us an email at info@cavaelle.comWe are happy to assist you.
Cancellation or change of your order
If you wish to cancel or change an order you have placed, please contact us as soon as possible by email at info@cavaelle.com. We can only process cancellations as long as the order has not yet been shipped.
If your order has already been packed or is on its way, it can no longer be changed or canceled. You can return the package after receipt according to our return policy (see Article 10). Please let us know in advance if you wish to return the package. For faster processing, we ask you to send us a proof of shipment for your return.
Please note: If a package is lost in transit or not delivered, we will investigate the case with the shipping service provider and inform you of the next steps. Mandatory consumer rights (including statutory claims for replacement or refund) remain unaffected.
8.3 Our processing system is largely automated, which means that orders are processed immediately after payment. In most cases, we cannot interrupt placed orders. Only in exceptional cases can we make a change or cancellation within 24 hours after the order, provided the package has not yet been shipped.
9. Defective or damaged products
9.1 You acknowledge that the products in our range are standard items and are not made specifically for you or tailored to individual preferences.
9.2 All information on our website – including descriptions, specifications, and product images – is provided as available, without any guarantee of absolute accuracy, completeness, or suitability.
9.3 The product photos on our website are for illustration purposes only. In reality, the products may differ slightly in color, shape, or packaging from the online representation.
9.4 Did you receive a product that is defective or damaged? If so, please contact us as soon as possible at info@cavaelle.comPlease provide a clear description of the problem and include photos showing the defect.
9.5 After confirmation, you can return the item in question to us according to the return instructions provided in Article 10.
9.6 Once we have received the returned item, it will be inspected. Processing time may vary depending on the type of product and current workload.
9.7 If we determine that the product is indeed defective, we will notify you by email.
In the case of a legitimate defect or transport damage, you are entitled to one of the following solutions, subject to the applicable mandatory consumer rights:
- (a) a free replacement of the product, including shipping costs for the replacement item; or
- (b) a full refund of the purchase price, including any return shipping costs. Refunds will be processed using the payment method you originally used.
9.9 If, after inspection, the product is found to be not defective or damaged, we reserve the right not to provide any compensation or replacement. In this case, we may charge a reasonable fee for administrative and logistics costs.
10. Right of return and refund
The return policy of Cavaelle is part of these General Terms and Conditions and applies to any use of our webshop and all orders.
10.2 Are you not satisfied with your order or part of it? Then you can request a return within 30 days of receiving the last item from your order. Please contact us via email and specify which product you would like to return. After our confirmation, you can return the item to our return address.
10.3 The cost of return shipping is the responsibility of the customer, unless otherwise specified or previously agreed upon with us.
10.4 We will process a refund only after we have physically received and inspected the return package.
10.5 You are responsible for a correct return. The product must:
- be in original condition (unused, undamaged), with examination/handling allowed as in a retail store to assess the nature, characteristics, and function;
- be accompanied by all labels, accessories, and the original packaging;
- be properly packaged for transport to avoid damage.
If the returned item does not meet our return conditions (e.g., significant signs of use, damage, or missing parts), we reserve the right to refuse the return or make a reasonable deduction for depreciation and provide only a partial refund accordingly.
10.7 Does the return meet all conditions? Then you will receive a confirmation via email. The refund will be processed within 7 business days using the same payment method you used for the original payment.
10.8 Please note that the refund will only be processed after the returned item has been received and inspected by us.
Additionally, for consumers in the United Kingdom, the statutory right of withdrawal (Cooling-off Period) applies to distance contracts: You can cancel your order within 14 days of receipt without giving any reason. After notifying us of the cancellation, you have another 14 days to return the goods. We will refund you the payments received in accordance with legal requirements.
11. Discount codes and vouchers
Cavaelle occasionally offers discount codes or vouchers that you can use at checkout.
11.2 You can enter discount codes on the checkout page. If you enter the code correctly, the discount will be automatically deducted from the total amount.
11.3 Only one discount code may be used per order unless otherwise specified.
11.4 Discount codes or vouchers have no cash value and cannot be exchanged for cash or interest.
11.5 Is the discount amount lower than the total value of your order? Then you can pay the remaining amount using one of the regular payment methods.
12. Permitted use of the website
Use of the Cavaelle website is only permitted for legitimate purposes. Any use that harms the website, our infrastructure, or our customers is expressly prohibited. This includes (but is not limited to):
- Illegal, fraudulent, misleading, or harmful use;
- (b) Distributing malware, spyware, viruses, or other harmful software;
- (c) Automated data collection such as scraping, harvesting, or data mining without written consent from Cavaelle;
- (d) Using bots or other automated access tools;
- (e) Violating instructions in the file
robots.txt; - (f) Unsolicited marketing activities such as spam, cold calling, or SMS campaigns;
- (g) Using information obtained through our website to contact third parties;
- (h) Reverse engineering, copying, or modifying the source code or content without permission;
- (i) Attempts to develop similar or competing products/services based on the Cavaelle website or systems;
- (j) Renting, selling, or reselling access to our webshop or our systems;
- (k) Sharing access through internal corporate networks without permission;
- (l) Modifying, distributing, or using content from the website without our explicit consent.
You are personally liable for any damages or costs arising from the prohibited use of the website.
You agree to inform Cavaelle immediately if you notice any misuse of the website or unauthorized use as described above.
Links to and from other websites
The Cavaelle website may contain links to external third-party websites. These links are intended as an additional service or source of information.
Cavaelle is not responsible for the content, availability, accuracy, or reliability of external websites referenced. Use of these websites is at your own risk.
You may place a link to our homepage as long as it is done in a fair, legitimate, and respectful manner and our reputation or our brand name is not harmed.
It is not allowed to imply collaboration, endorsement, or support by Cavaelle without our prior written consent.
You may only link to our website from a domain or website that you manage yourself or for which you are authorized as an administrator.
Cavaelle reserves the right to revoke permission to link to our website at any time and without prior notice.
Intellectual Property
The structure, layout, and source code of the Cavaelle website are protected by intellectual property rights and may not be copied, imitated, or modified without prior written permission.
All rights to the website, including texts, images, graphic elements, product descriptions, and other content, belong to Cavaelle or are licensed to us. These rights are protected worldwide by applicable law. All rights are expressly reserved.
14.3 You may use the content of the website only for personal, non-commercial use in accordance with these terms of use.
If you suspect that your own or Cavaelle's intellectual property rights have been violated, please contact us immediately at info@cavaelle.com to contact us.
14.5 Our trade names, logos, and trademarks may not be used without prior written permission, unless permitted under Article 13 (e.g., through a fair and proper hyperlink to our website).
15. Protection of personal data
The privacy policy of Cavaelle is an important part of these terms and conditions. By using our website, you agree to the provisions contained therein.
Cavaelle uses cookies and similar technologies to improve the website. By agreeing to these terms, you also consent to the use of cookies as described in the privacy policy.
15.3 All personal data you provide to us will be treated confidentially and processed only in accordance with applicable laws (including the Swiss nFADP and – if applicable – the GDPR). We take appropriate technical and organizational measures to protect your data.
If additional security measures have been agreed upon, certain data may be shared digitally with you and, if necessary, with authorized employees, consultants, or third parties acting on behalf of Cavaelle—but only if necessary for the fulfillment of our contract.
16. Security, viruses, and abuse
Cavaelle strives to keep the website secure and technically reliable but cannot guarantee that it is completely free of errors, bugs, or malicious software.
16.2 You are responsible for the security of your devices when using our website. We recommend that you always use up-to-date antivirus software and other protective measures.
16.3 It is strictly prohibited to misuse our website in any way, for example by:
- Distributing or injecting viruses, malware, or other harmful technologies;
- Attempts to gain unauthorized access to systems, servers, or databases;
- Conducting cyberattacks such as DoS or DDoS attacks.
16.4 Any attempt to sabotage, manipulate, or misuse our website or IT infrastructure will be considered a serious violation of these terms.
In cases of identified abuses, Cavaelle reserves the right to immediately suspend your access to the website and, if necessary, inform the relevant Swiss or international authorities.
17. Limitation of Liability
To the extent permitted by law, Cavaelle is not liable for direct or indirect damages arising from or in connection with the following:
- (a) content from third parties or users on our website;
- (b) errors or inaccuracies in the information we publish;
- (c) minor deviations in product images, colors, or specifications;
- (d) decisions you make based on information on the website;
- (e) (temporary) unavailability of the website or features;
- (f) delays or deficiencies due to force majeure or circumstances beyond our control, such as disruptions, pandemics, strikes, or delivery issues with partners.
Cavaelle is not liable for consequential damages such as lost profits, reputational damage, lost opportunities, or lost savings—even if these damages were foreseeable.
18. Indemnification and Compensation
You agree that you release Cavaelleand its employees, partners, and suppliers from any liability, damages, costs, or losses arising from:
- (a) a serious or repeated violation of these terms by you;
- (b) fraudulent, negligent, or careless behavior;
- (c) unlawful or inappropriate use of our website, our services, or our systems.
18.2 If we incur damages or costs due to the aforementioned behavior, we reserve the right to demand full reimbursement of all reasonable legal, administrative, and operational costs.
19. Force majeure
19.1 In the event of force majeure – i.e., circumstances beyond our control – lasting longer than seven (7) days, Cavaelle reserves the right to terminate the contract in writing with immediate effect. In this case, you are solely entitled to refund of already paid but undelivered products.
19.2 Force majeure includes, among other things, natural disasters, pandemics, government measures, strikes, transport restrictions, power outages, cyberattacks, or disruptions with suppliers. Cavaelle will decide at its discretion how to handle existing orders and obligations in such cases.
20. Changes to the terms
20.1 Cavaelle reserves the right to modify or update these terms and conditions at any time. We will inform you about significant changes that may affect your rights or obligations via our website or by email.
20.2 If you do not agree with the changed terms, we ask you not to make any further purchases and to stop using our website.
20.3 If you have explicitly agreed to the terms and conditions in previous purchases, Cavaelle may ask you to provide your explicit consent again before reusing the webshop in the event of significant changes.
21. Violation of these terms
21.1 In the event of a breach of these terms, Cavaelle may take the following actions depending on the severity of the breach:
- (a) send you an official warning;
- (b) temporarily block your access to the website (or part of it);
- (c) cancel ongoing orders;
- (d) refuse or refund future payments;
- (e) permanently block your account and access.
21.2 If your access to the website is restricted, it is not allowed to circumvent this restriction, for example by using a different email address, device, or IP address.
22. Applicable law
These terms and conditions are governed by Swiss law, regardless of where you are. Any disputes arising from the use of the website or these terms and conditions fall under the exclusive jurisdiction of the competent courts of the canton where Cavaelle is based, unless mandatory consumer law provides otherwise. Mandatory consumer protection rights under applicable laws remain unaffected for consumers in the United Kingdom.
23. Terms and explanations
The following definitions apply in these terms:
- Order: a purchase request you place through our webshop for one or more products;
- Order confirmation: the email that Cavaelle sends you to confirm the receipt and acceptance of your order;
- Payment service provider: an external service provider responsible for the secure processing of payments through our website;
- Product: any item that Cavaelle offers through the webshop;
- Website: the official online environment of Cavaelle, where products are presented and sold.
Questions or comments?
Do you have questions, suggestions, or uncertainties regarding these terms? Then simply send us an email at info@cavaelle.comWe are happy to assist you.
Contact
Do you have questions or just want to talk to us? Feel free to contact us at:
Email: info@cavaelle.com
Phone number: +41755733379
Contact page: Contact page
We strive to respond within 24 hours during our opening hours.
Company name: Cavaelle
Delivery address: Mitchel Brama
Address: Albert Cuypstraat 5
Postal code: 7574 VC
City: Oldenzaal
Country code: NL
Kvk: 82909210
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Zurich)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Zurich)